Your Privacy, Your Trust.

Depending on the service you access, we may collect information that is necessary to process your request, provide customer support, improve service functionality and comply with applicable operational or legal requirements.

The type of information involved may vary depending on the service selected and the information required by the relevant service provider, banking partner, payment network or authorised service channel.

• Basic information such as your name, mobile number, email address and other contact details.
• Information entered by you while requesting a recharge, bill payment, money transfer or other available digital service.
• Transaction-related information such as transaction reference details, amount, service type and processing status.
• Technical information such as device, browser or website usage information that may help maintain and improve the performance and security of our platform.

Information collected through our website or services may be used only for legitimate and relevant purposes connected with providing, operating, supporting and improving the services available through Pay Recharge All.

Depending on the nature of your request, information may be used to verify service details, process transactions, respond to enquiries, resolve technical issues, maintain transaction records and help protect our platform against misuse or unauthorised activity.

Pay Recharge All may work with authorised third-party service providers, payment partners, banking partners, technology providers or other relevant service networks for the purpose of delivering or supporting available services.

Where information is required to complete a legitimate service request, only the information reasonably necessary for that purpose may be shared with the relevant authorised provider or partner.

Information may also be disclosed where required by applicable law, a valid legal process, regulatory requirements or when necessary to help protect the security, rights or integrity of users and the platform.

We recognise the importance of protecting information associated with the use of digital services. Reasonable administrative, technical and operational measures may be used to help protect information against unauthorised access, alteration, misuse, loss or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Users should also take reasonable precautions to protect their own devices, passwords, OTPs and other authentication credentials.

Information may be retained for as long as reasonably necessary to provide services, maintain appropriate records, resolve disputes, meet operational requirements or comply with applicable legal and regulatory obligations.

The retention period may vary depending on the nature of the information, the service involved and the requirements applicable to the relevant transaction or service provider.

Privacy and security are shared responsibilities. While we work to maintain appropriate safeguards for our platform, users should also take reasonable steps to protect their personal information and account-related details.

• Do not share passwords, OTPs or login credentials with anyone.
• Verify transaction details before submitting a request.
• Use secure devices and trusted internet connections when accessing digital services.
• Contact the appropriate support channel if you notice suspicious or unauthorised activity.